Branding Strategists Bethlehem PA

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Incentive Services
(610) 867-5001
1 W Broad St
Bethlehem, PA
 
Ignite 2X
(610) 625-3600
3910 Adler Pl
Bethlehem, PA
 
Marketing Partners
(610) 443-2220
6583 Ruch Rd
Bethlehem, PA
 
Vordea Marketing
(732) 579-8147
2775 Red Oak Cir
Bethlehem, PA
 
Dynamic Marketing Group
(610) 663-6910
1444 W Hamilton St
Allentown, PA
 
Advertising Collaborative
(215) 242-2005
92 W Broad St
Bethlehem, PA
 
A U S Marketing Systems Group
(610) 266-6646
894 Marcon Blvd
Bethlehem, PA
 
Maier William J Inc
(610) 868-4616
2735 Briarwood Pl
Bethlehem, PA
 
Cedar Marketing
(610) 776-0743
1451 W Turner St
Allentown, PA
 
Golden Eagle Marketing
(610) 435-1388
1167 Bellair Dr
Allentown, PA
 

10 Ideas To Increase Customer Loyalty

A solid customer base is not something that grows overnight. It takes time to cultivate a database of customers who return for service time and time again, and who also recommend your shop to others. Several factors work together to enable you to earn their trust and respect, which translates into satisfied customers and highly sought after repeat business. Things like high-quality parts, top-notch service and genuine concern for your customers’ needs top the list, but other subtle aspects of the way you do business can significantly impact your shop’s ability to earn their lasting loyalty.

With the goal of providing you with ideas to increase customer loyalty, Babcox Research asked a sample of shop owner readers for their ideas on this topic. We received dozens of great responses, so thank you to those of you who responded.

10 Ideas to Increase Customer Loyalty

1) Listen to your customers and make them feel like they are the most important person in your shop. Show them that you have their best interest at heart.

2) Put service first — under promise and over deliver. Always complete the repair as it was explained to the customer and verify that the problem has been solved.

3) Use only top-quality parts, and let customers know you can provide the same level of repair and service as the dealers.

4) Adhere to your shop’s original mission statement (i.e. personable service through quality repair/rebuilt engines) and always keep the customer informed. Be sincere, courteous and respectful, and thank customers for their business.

5) Be honest and credible, and your customers will put their trust in you. Loyalty comes with trust.

6) Make sure customers leave your shop happy and follow up in a few days to ensure they are satisfied with the completed repairs/rebuild.

7) Create customer “rewards” programs, such as e-mail specials for regular customers.

8) Promote that your s...

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Babcox Media • www.babcox.com
3550 Embassy Parkway
Akron, OH 44333
330-670-1234 • (FAX) 330-670-0874