Branding Strategists Framingham MA

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Burke Marketing Of New England
(617) 795-0042
40 Speen St
Framingham, MA
 
B G Marketing Incorporated
(508) 405-1908
139 Newbury St Ste 1
Framingham, MA
 
Sculley Lemoine Marketing Associates
(508) 620-1675
350 Old Connecticut Path
Framingham, MA
 
Kenosia Corporation
(203) 730-8800
959 Concord St Ste 220
Framingham, MA
 
Marketing Resources Group
(508) 872-5765
55 Crest Rd
Framingham, MA
 
Drachman Group
(508) 405-0608
119 Prospect St
Framingham, MA
 
Edge Strategies
(508) 620-4788
945 Concord St
Framingham, MA
 
Trinityone Marketing
(508) 665-4700
1661 Worcester Rd
Framingham, MA
 
Big East Sales
(508) 875-8283
205 Newbury St
Framingham, MA
 
Hgx Creative
(508) 405-4506
441 Salem End Rd
Framingham, MA
 

10 Ideas To Increase Customer Loyalty

A solid customer base is not something that grows overnight. It takes time to cultivate a database of customers who return for service time and time again, and who also recommend your shop to others. Several factors work together to enable you to earn their trust and respect, which translates into satisfied customers and highly sought after repeat business. Things like high-quality parts, top-notch service and genuine concern for your customers’ needs top the list, but other subtle aspects of the way you do business can significantly impact your shop’s ability to earn their lasting loyalty.

With the goal of providing you with ideas to increase customer loyalty, Babcox Research asked a sample of shop owner readers for their ideas on this topic. We received dozens of great responses, so thank you to those of you who responded.

10 Ideas to Increase Customer Loyalty

1) Listen to your customers and make them feel like they are the most important person in your shop. Show them that you have their best interest at heart.

2) Put service first — under promise and over deliver. Always complete the repair as it was explained to the customer and verify that the problem has been solved.

3) Use only top-quality parts, and let customers know you can provide the same level of repair and service as the dealers.

4) Adhere to your shop’s original mission statement (i.e. personable service through quality repair/rebuilt engines) and always keep the customer informed. Be sincere, courteous and respectful, and thank customers for their business.

5) Be honest and credible, and your customers will put their trust in you. Loyalty comes with trust.

6) Make sure customers leave your shop happy and follow up in a few days to ensure they are satisfied with the completed repairs/rebuild.

7) Create customer “rewards” programs, such as e-mail specials for regular customers.

8) Promote that your s...

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Babcox Media • www.babcox.com
3550 Embassy Parkway
Akron, OH 44333
330-670-1234 • (FAX) 330-670-0874