Branding Strategists Mitchell SD

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Ultimate Ad Solutions
(605) 996-0800
716 W 3rd Ave
Mitchell, SD
 
Daily Republic,
(605) 996-5514
120 S Lawler St
Mitchell, SD
 
Marketing Resources
(605) 331-1141
530 N Kiwanis Ave Ste 106
Sioux Falls, SD
 
Gold Pages Publishing Inc
(605) 342-6200
2475 W Chicago St
Rapid City, SD
 
Dex Media
(605) 361-8040
3904 W Technology Cir Ste 101
Sioux Falls, SD
 
G F Advertising
(605) 996-1669
411 S Ohlman St Ste 2
Mitchell, SD
 
Midwest Grain Marketing
(605) 996-7920
721 W Havens Ave
Mitchell, SD
 
Qwest
(605) 348-6800
1600 Mountain View Rd
Rapid City, SD
 
Midwest Marketing
(605) 716-5666
202 E Saint Joseph St
Rapid City, SD
 
Daily Republic,
(605) 996-5514
120 S Lawler St
Mitchell, SD
 

10 Ideas To Increase Customer Loyalty

A solid customer base is not something that grows overnight. It takes time to cultivate a database of customers who return for service time and time again, and who also recommend your shop to others. Several factors work together to enable you to earn their trust and respect, which translates into satisfied customers and highly sought after repeat business. Things like high-quality parts, top-notch service and genuine concern for your customers’ needs top the list, but other subtle aspects of the way you do business can significantly impact your shop’s ability to earn their lasting loyalty.

With the goal of providing you with ideas to increase customer loyalty, Babcox Research asked a sample of shop owner readers for their ideas on this topic. We received dozens of great responses, so thank you to those of you who responded.

10 Ideas to Increase Customer Loyalty

1) Listen to your customers and make them feel like they are the most important person in your shop. Show them that you have their best interest at heart.

2) Put service first — under promise and over deliver. Always complete the repair as it was explained to the customer and verify that the problem has been solved.

3) Use only top-quality parts, and let customers know you can provide the same level of repair and service as the dealers.

4) Adhere to your shop’s original mission statement (i.e. personable service through quality repair/rebuilt engines) and always keep the customer informed. Be sincere, courteous and respectful, and thank customers for their business.

5) Be honest and credible, and your customers will put their trust in you. Loyalty comes with trust.

6) Make sure customers leave your shop happy and follow up in a few days to ensure they are satisfied with the completed repairs/rebuild.

7) Create customer “rewards” programs, such as e-mail specials for regular customers.

8) Promote that your s...

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Babcox Media • www.babcox.com
3550 Embassy Parkway
Akron, OH 44333
330-670-1234 • (FAX) 330-670-0874