Branding Strategists Narragansett RI

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Aquidneck Island Connects
(401) 367-4892
88 Dr. Marcus F. Wheatland Blvd
Newport, RI
 
Icon Hotel Marketing Inc
(401) 847-4720
28 Pelham St Unit 304
Newport, RI
 
Richard T Joseph Incorporated
(401) 841-8500
719 Bellevue Ave
Newport, RI
 
Seafood Marketing Specialists
(401) 848-2650
195 Broadway
Newport, RI
 
Malin Media
(401) 294-7974
193 Laurel Ridge Ln
North Kingstown, RI
 
Double Helix
(401) 849-0303
88 William St
Newport, RI
 
Worldways Social Marketing
(401) 619-4081
449 Thames St
Newport, RI
 
Interactive Financial Marketing Group
(804) 225-1880
580 Thames St
Newport, RI
 
Creative Marketing Systems
(401) 295-0802
Quonset Point Rd
North Kingstown, RI
 
Adlife Marketing
(781) 762-7317
935 Roger Williams Way
North Kingstown, RI
 

10 Ideas To Increase Customer Loyalty

A solid customer base is not something that grows overnight. It takes time to cultivate a database of customers who return for service time and time again, and who also recommend your shop to others. Several factors work together to enable you to earn their trust and respect, which translates into satisfied customers and highly sought after repeat business. Things like high-quality parts, top-notch service and genuine concern for your customers’ needs top the list, but other subtle aspects of the way you do business can significantly impact your shop’s ability to earn their lasting loyalty.

With the goal of providing you with ideas to increase customer loyalty, Babcox Research asked a sample of shop owner readers for their ideas on this topic. We received dozens of great responses, so thank you to those of you who responded.

10 Ideas to Increase Customer Loyalty

1) Listen to your customers and make them feel like they are the most important person in your shop. Show them that you have their best interest at heart.

2) Put service first — under promise and over deliver. Always complete the repair as it was explained to the customer and verify that the problem has been solved.

3) Use only top-quality parts, and let customers know you can provide the same level of repair and service as the dealers.

4) Adhere to your shop’s original mission statement (i.e. personable service through quality repair/rebuilt engines) and always keep the customer informed. Be sincere, courteous and respectful, and thank customers for their business.

5) Be honest and credible, and your customers will put their trust in you. Loyalty comes with trust.

6) Make sure customers leave your shop happy and follow up in a few days to ensure they are satisfied with the completed repairs/rebuild.

7) Create customer “rewards” programs, such as e-mail specials for regular customers.

8) Promote that your s...

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Babcox Media • www.babcox.com
3550 Embassy Parkway
Akron, OH 44333
330-670-1234 • (FAX) 330-670-0874