Branding Strategists Silver Spring MD

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Baldwin Stewart Communications
(240) 450-0400
1606 Gridley Ln
Silver Spring, MD
 
American Marketing Assoc
(301) 681-9108
11521 Lovejoy St
Silver Spring, MD
 
AJ And AJ Corporation
(301) 754-6404
10135 Colesville Rd
Silver Spring, MD
 
Browne Vincent J Jr
(301) 384-8290
1512 Castle Cliff Pl
Silver Spring, MD
 
Boss Staffing D
(301) 656-9466
8120 Woodmont Ave Ste 400
Bethesda, MD
 
Colburnhouse Publishing & Marketing
(301) 858-0898
2601 University Blvd W
Silver Spring, MD
 
American Inst Of Research
(301) 592-8600
10720 Columbia Pike Ste 500
Silver Spring, MD
 
Barry Mediaworks
(301) 588-0099
817 Silver Spring Ave
Silver Spring, MD
 
E Site Marketing
(301) 986-8915
4835 Cordell Ave Ste 101
Bethesda, MD
 
Color Outside Lines
(301) 203-9080
7900 Wisconsin Ave
Bethesda, MD
 

10 Ideas To Increase Customer Loyalty

A solid customer base is not something that grows overnight. It takes time to cultivate a database of customers who return for service time and time again, and who also recommend your shop to others. Several factors work together to enable you to earn their trust and respect, which translates into satisfied customers and highly sought after repeat business. Things like high-quality parts, top-notch service and genuine concern for your customers’ needs top the list, but other subtle aspects of the way you do business can significantly impact your shop’s ability to earn their lasting loyalty.

With the goal of providing you with ideas to increase customer loyalty, Babcox Research asked a sample of shop owner readers for their ideas on this topic. We received dozens of great responses, so thank you to those of you who responded.

10 Ideas to Increase Customer Loyalty

1) Listen to your customers and make them feel like they are the most important person in your shop. Show them that you have their best interest at heart.

2) Put service first — under promise and over deliver. Always complete the repair as it was explained to the customer and verify that the problem has been solved.

3) Use only top-quality parts, and let customers know you can provide the same level of repair and service as the dealers.

4) Adhere to your shop’s original mission statement (i.e. personable service through quality repair/rebuilt engines) and always keep the customer informed. Be sincere, courteous and respectful, and thank customers for their business.

5) Be honest and credible, and your customers will put their trust in you. Loyalty comes with trust.

6) Make sure customers leave your shop happy and follow up in a few days to ensure they are satisfied with the completed repairs/rebuild.

7) Create customer “rewards” programs, such as e-mail specials for regular customers.

8) Promote that your s...

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Babcox Media • www.babcox.com
3550 Embassy Parkway
Akron, OH 44333
330-670-1234 • (FAX) 330-670-0874